[Click To Enlarge]
Email A Friend - Gift Reminder |
Firebox X10E
Availability:
In Stock
Price:
$399.99
$300.00*
|
| Part No: | B000GBI5G4 |
| Manufacturer: | WATCHGUARD TECHNOLOGIES INC |
| MFG Part: | WG50010 |
| Customer Rating: | 1.0 / 5.0 |
|
|
- Watchguard Technologies
- Firebox X10e UTM Bundle
Easy to deploy and manage the Firebox X Edge appliance delivers powerful network security of firewall and VPN endpoint solutions for remote and small businesses. The Firebox X Edge offers advanced networking and traffic management capabilities to minimize network downtime and can be locally or centrally managed.
| Atrocious Customer Service | 2009-07-24 | 1 / 5 |
|
This product works well until it doesn't and then frankly you might as well throw it away as the customer support is appalling!
I had my Firebox for two months until it just stopped working. Getting hold of customer support was easy enough unfortunately, it's only available Monday through Friday 6am - 6pm depending on your time zone. Therefore, bottom line if you are a normal working Joe and leave your house early or get home at a normal time of day, you are frankly screwed!
Just to rub salt into the wound when the problem started I did take off early from the office and called them just after 5pm. After the customary 30 minutes on hold I got through to a tech and we started a few tests. Unfortunately, then we hit 6pm and I was offered the option of paying $150 for "out of hours support" or resuming the conversation within their 6am-6pm coverage. Frankly, I was so disgusted that I gave up and bought a $40 replacement router. However, a few weeks later I actually had a day off so feeling masochistic I thought I'd try and fix the firebox, which after all had cost me $400. Anyway, guess what? Yes, my coverage had expired!
So the moral of the story is that I'm sure this is perfectly adequate router. However, unless you work part time or enjoy the luxury of having our own technicians who can spend their day on the phone with their support don't waste your cash! Just buy the $40 router and throw it away when it breaks.
PS Just by way of contrast I have a two year Panasonic IP camera that just failed. Their support is available 9am to 9pm and it was still covered by the warranty!
|
)
